Delivery & Returns
After the confirmation of your payment, your order will be prepared within 24 hours (from Monday – Friday 10.00 am – 18.00 pm) and with exception of legal holidays in Belgium).
In the table below you will find the cost and expected delivery time. However Looks and labels will not be accountable for any delay in delivery.
All items have been carefully checked for any visible damage before packing. However if you should discover any damage when unpacking, please inform us as quickly as possible by sending an e-mail to email@example.com within 24 hours after delivery.
|Belgium||Within 2 working days||
FREE when Total purchase > 500 €
|Neighbor countries : Netherlands, Luxemburg, Germany, France (except over- seas territories, United Kingdom||Within 3-4 working days||
FREE when Total purchase > 150 €
|European countries : Azores, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Madeira, Malta, Man, Monaco, Austria, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Czech republic, Sweden||Within 4-6 working days||
FREE when Total purchase > 300 €
|Rest of Europe + Mediterranean countries + USA||Within 6-8 working days||
FREE when Total purchase > 600 €
LOOKS AND LABELS insures each product until it is shipped from our shop in Hasselt, Belgium. Once the product is shipped LOOKS AND LABELS takes no responsibility. We require a signature for any goods delivered, at which point you are responsible for your purchased good(s).
Please note that we aim to dispatch all orders within 24 of 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. LOOKS AND LABELS is not responsible for any delays caused by destination customs clearance processes or other delivery problems.
When our goods did not meet your expectations or the size was not good and you would like to return the goods, please let us know as soon as possible by sending an e-mail to firstname.lastname@example.org for a return authorization with the date you plan to return the goods. You have the right to return your product if you are not satisfied within a maximum of 14 days of receipt. However to avoid any discussions we kindly ask you to arrange the return as soon as possible.
Please note that goods need to be in the original status and packaging. Goods cannot show any sign of wear and tear (signs of transpiration, stains, damages) and should carry the original label and or tags. In case of shoes please make sure you do not damage the sole when trying them on and return them in the original box.
We will refund your money (not incl. your delivery costs) within 30 days after the return request provided all goods have been returned to the address Jeurissen, Kapelstraat 12, 3500 Hasselt (Belgium) within 30 days of receipt. We kindly advise you to use a secure traceable way of returning the goods (e.g. DHL, TNT, UPS, ……)
In case of an obvious product failure, we do request a written notification within 2 month of receipt. After this period, we do not accept any claims.
For more details please consult our “terms and conditions”